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For many years, we have heard the same struggles repeated at worldwide workshops, from professionals, and in input from Issue Discussion Topics: apathy, disunity, communication problems, difficulties with our public image, and challenges delivering basic services (e.g., helplines that don’t get answered). The service system project was created to take an overall view at how to improve local services and address some of these ongoing challenges. The 2008 World Service Conference unanimously adopted a plan for this four-year project, and the 2010 conference unanimously reaffirmed the project. At the 2012 World Service Conference, delegates will vote on resolutions and straw polls related to the project (see the 2012 Conference Agenda Report for the text of those resolutions and straw polls). The discussions and decisions at the conference will determine the direction we will take in transitioning to a new service system. If we are resolved, as a fellowship, to move forward in this direction, the board will develop a transition plan in the 2012–2014 cycle and a corresponding set of motions for the 2014 CAR. Service System Proposals: The third draft report posted below is included as an addendum to the 2012 Conference Agenda Report. Related Materials Background Information
All of the information published by World Services about this project is available from links on this page, or one of the archive pages listed below. As always, we continue to welcome your ideas about how to improve our service delivery. If you have questions that are not answered by the information here, please write to the World Board: worldboard@na.org for more information. Archive Pages |
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