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Local Service Toolbox Project






We are excited to be working on a local service toolbox—a collection of tools that reflect our Fellowship’s best practices and experiences delivering services locally. We already have some materials, such as PR, Planning, and H&I Basics, but there are so many more we lack or that we have not revised or adapted in years. The “Basics” seem to be a good approach for us because they are perhaps less overwhelming than a large handbook, and they are easier to translate and revise. We believe a “toolbox” with small-scale pieces will have the same advantages.

The next focus of the project will be online meetings best practices, and carrying the NA message effectively and virtually. To prepare for the creation of this much needed service tool we have started to gather resources relevant to virtual NA meetings here – www.na.org/virtual. We also hope to have a survey and discussion tools posted online soon to begin the process of gathering your thoughts and ideas – please check this page regularly for those resources! Once the survey period in complete and we have reviewed the input we intend to host web meetings to develop and discuss drafts of the tool. Due to the high level of interest in this topic we will be including information about the project in our regular NAWS Update emails. If you are not already receiving those please visit www.na.org/subscribe We encourage you to continue sending us your locally created resources and to join us online to share your ideas.

Here are the tools we have developed so far:

CBDM Basics discusses what consensus-based decision making is and how it aligns with our spiritual principles, and offers a model of the process for communities to adapt for local use.

Serving NA in Rural and Isolated Communities discusses some of the challenges and solutions when carrying the message in less densely populated areas. This tool is available in English and Spanish. Along with this printed piece we are also offering a webpage containing links to downloadable locally developed resources here, and we host regular web meetings to bring together members servicing in rural and isolated communities for mutual support and discussion of common issues and solutions. If you would like to get involved, email ruralservice@na.org.

GSR Basics is intended to help NA members better understand the group service representative (GSR) commitment and to more effectively participate in the work of a local service body. We have also created two templates for GSR reports  here and here, and a diagram of the service structure here.

Whether you are a service veteran or a local service newcomer, we could use your help.

What can you do?

  • Sign up for project updates by emailing toolbox@na.org if you are not already receiving NAWS Update emails. (Please include your name and address.)
  • Send us any tools that have been helpful locally—sample agendas, workshops, guidelines, policies, budgeting tools, project outlines, you name it. If it’s helped your local service delivery, it will probably help others. 
  • Share your ideas and experience in our local service toolbox web meetings. These will be announced to all who signed up at toolbox@na.org
  • Help spread the word and raise awareness locally

Following a decision by participants at the 2018 WSC, service materials produced by this project will be identified as World Board-approved material and follow the same approval process as service pamphlets. That means after the World Board signs off on them, drafts will be distributed to Conference participants for a 90-day review before being identified as approved.

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